I took two tickets in May from a guy I'll call Eddie. One ticket complained that $OurBigApp didn't work with the newest version of a particular browser. The other complained that $OurBigApp didn't work in the newest version of a particular operating system.

We have the SPG (Supported Platforms Guide). It's explicit; if an operating system ain't listed, it ain't supported. If a particular version of an application ain't listed, it ain't supported. If it's beta, it definitely ain't supported.

Internet Explorer 7 and Vista are both beta.

x-posted to blogspot, sans poll.